Frequently Asked Questions

Q: How does this work? Will you come to my home prior to your first visit or do I just tell you what I need done over the phone?

A: A free in-home consultation is required. The following breaks down my policy for new and existing customers:

New customers: in-home consultation two to three days in advance. This meeting will allow you to:

--Get to know me better. It’s important that you feel you can trust me.

--See me interact with your pet. It’s important that your pet feels at ease with me.

--Instruct me on your pets daily care (Pet Profile). It’s important that I replicate the care they receive on a daily basis. If your pet loves to be scratched behind their right ear, I want to know that.

Existing customers: If it has been at least 90 days since my initial visit, I may request a short pre-visit two to three days in advance. This will allow your pet to become reacquainted with me. Over time the pre-visit will not be necessary.

Q: I don’t want to fill out tons of paperwork. How easy is it to do business with you?

A: Doing business with me couldn’t be easier! During our initial consultation we’ll fill out a one page “Pet Profile” detailing everything I need to properly care for your pet. This is filled out only once and updated as needed. Each time my services are requested, I will fill out a one page service agreement detailing the scope of service and agreed upon fee. That’s it!

Q: How do I get my key to you? Can I leave it under my doormat?

A: For your protection, keys should not be left under a doormat or elsewhere on your property. I require two copies of your key be given to me during our initial consultation. For your future convenience, I will keep the keys in a locked location. Each key is coded and therefore cannot be traced back to you. If you require your keys to be returned, and you are a regular customer, a fee will be charged to cover the time and travel required to do so.

Q: When do I pay you?

A: Payment is due at the signing of the service agreement.

Q: How much time will be spent with my pet?

A: Each visit is typically 30 minutes, however, this can be modified based on your specific needs.

Q: Will you let me know how everything went while I was gone?

A: All visits are documented, so you will always know what happened while you were away. During long term care, additional forms of communication (phone or email) can be arranged so you don’t have to wait until you get home.

Q: Do you have insurance coverage?

A: Yes, I am insured and bonded for your protection.